Shipping Policy

This Shipping Policy explains how we process and deliver orders placed on www.eatthefreaks.com.

1. Order Processing

We will process your order within 48 hours of receiving it. Orders placed from Friday to Sunday, and on public holidays, will not be processed until the next available business day.

2. Domestic Shipping (Australia)

We ship to all states and territories within Australia. Estimated delivery timeframes:

• Express shipping: 1–3 business days

• Standard shipping: 3–7 business days

• Western Australia and Northern Territory: please allow 5–10 business days due to delivery distance

Shipping costs are calculated at checkout based on order weight, size, and delivery location. Any domestic shipping offers do not automatically apply to international orders.

3. International Shipping (Including the United States)

We ship internationally, including to the United States. International delivery timeframes vary by destination — please refer to the estimate provided at checkout. International shipping costs are calculated at checkout in the applicable local currency (e.g. USD for US orders). Free domestic shipping promotions do not apply to international orders.

4. Customs, Duties, and Import Taxes

International orders, including those shipped to the United States, may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs or product prices. We are not responsible for delays caused by customs processing.

Please note that confectionery products may be subject to additional import restrictions or inspection in some countries. It is the customer's responsibility to check whether food products can be lawfully imported into their destination country prior to ordering.

5. Temperature Sensitivity and Storage Requirements

Our confectionery products are gummy-based and must be stored at temperatures between 5–25°C. We take this into account when shipping, as the last thing we want is to deliver melted or damaged product to you. Depending on your location and prevailing weather conditions, we may contact you to arrange alternative shipping arrangements (such as adjusted dispatch timing or expedited delivery) to protect product quality. We are not responsible for products affected by extreme heat or other weather conditions encountered in transit once dispatched, where reasonable precautions have been taken on our part.

6. Pre-Orders

If we offer pre-orders, the shipping and dispatch timeframes set out above do not apply. Instead, the dispatch and delivery dates and times communicated to you at the time of pre-order should be relied upon.

7. Delays and Liability

We do not accept liability if dispatch or delivery occurs later than the timeframe communicated to you. While we do everything possible to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control, such as weather, courier delays, or customs processing. We are not responsible for the delivery services of our couriers, Australia Post, or other logistics providers we engage.

8. Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information, where available.

9. Lost, Stolen, or Missing Items

Items that are missing, stolen, or undelivered due to incorrect address information provided by the customer cannot be replaced by us. If this occurs, please contact the relevant logistics provider directly, as they often have more detailed information than what is available to us. Alternatively, contact us at hey@eatthefreaks.com and we can discuss your options.

10. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete address information provided by the customer. Additional charges may apply to reship orders returned to us due to address errors.